iServiceDesk (Teachers College's online work request system)
Welcome to iService Desk, TC's online work request system powered by TMA Systems. With this system, you can:

• Submit work requests online.
• View on your screen an automated response with a request number. As work requests are accepted, you will receive email notification of the work order number.*
• Search for specific work requests or work orders and check their status.
• Create instant documentation of all your requests and have access to this information at any time.
  *All submissions receive a request number. Once reviewed and work has been assigned, you will receive a work order number. You may track requests using both of these numbers.

iService Desk can be used to request all routine maintenance and repair work. During normal business hours, all emergencies should be directed to Facilities at x. 3010. The Office of Safety and Security, x. 3333, should be contacted for all after hour and weekend emergencies.

To expedite your online request, please keep the following two important considerations in mind:

§ Submit only one repair per request.

§ Be as detailed as possible.

As a final consideration, when checking the status of a request please remember the following:

§ When searching by a work order number, the number must be prefixed by “WO-“ (e.g., WO-1952255).

We hope you'll take advantage of all that iService Desk has to offer. By using it, you're helping us further our continuous goal of providing the best customer service possible. If you need assistance or are interested in knowing more, please call Facilities at x. 3010.